Noted News and Opinion, June 23, 2009
A few of the postings and articles that crossed the wires worth reading today:
Kindle Myths, Misinformation responds to yesterday’s GearDiary posting about Amazon download limits. Frankly, defending Amazon could become a full time job for a large team of people, and it appears to be iReaderReview’s gig. More power to them. However, when I sent a query to Amazon PR about the download limit story, I got no response, and “no comment” isn’t a barrier to reporting claims by a customer who has spoken to customer service and documented his inability to download Kindle titles. iReaderReview claims the accusation has been retracted (“Number of downloads is not restricted. Even the person who started this rumor is admitting as much now.”), but provides no pointer to the retraction. In fact, as explained in my previous posting, Dan Cohen published a clarification that makes clear limits do exist—he has been told by Amazon employees that a title may not be downloaded to an undisclosed number of devices. This, apparently, after several ass-covering fibs, like “the server failed.”
If you are going to make a statement, such as “the person who started this rumor is admitting as much now,” you should back it up with a link. If you exaggerate, you should rethink why you write, because it’s not helpful to spread disinformation. The article goes on with some valid points and a lot of keyboard diarrhea about claims, many fabricated from the writer’s agenda, against Amazon. Let Amazon defend itself, report the truth to the best of your ability, Switch11 (the writer at iReaderReview). Moreover, drop the questions of Amazon’s being “evil,” because no one can make a factual statement about a company’s moral and ethical condition—it will always be a matter of opinion until people die because of willful indifference. Not going to happen with Kindle issues. TeleRead, summarizing several of the things about which Amazon should be criticized, agrees that the iReaderReview article is a misplaced screed.
If Switch11 is an Amazon employee writing, and we can’t know because we don’t have a name to check (“Hello, Amazon, does ‘Switch11′ work there?”), the company should put a muzzle on them until they learn to stick to the factual truth and leave customers to discuss their experiences freely.
Rob Pegoraro of The Washington Post reviewed the Kindle DX this past Sunday. He finds it wanting, despite its strengths, because of price and some of the restrictions it introduces because of limited support for non-Amazon formats and DRM. His observation about the amount of storage in the DX, “how many books do most people need to carry at once,” is shortsighted. If we’d said that a PC would one day ship with a Terabyte of storage in 1990, it would have sounded crazy, but we find ways to fill all the memory we can get.
There is a ton of e-book information and plentiful links to related reading at The Know Something Project.
ReadWriteWeb writes about its discussion with iRex CEO Hans Bron, who is talking about the company’s focus on the business-to-business and professional markets. They talk about the DR 1000‘s note-taking capabilities, iRex’s announcement it is working on color readers, and the missed opportunities by iRex because it does not have an e-book store.
I think the challenges iRex face include: Lowering the price of its devices, especially the Wacom-enabled products; Providing better note organization (I don’t agree that handwritten notes are “easier” than typing on a Kindle, as ReadWriteWeb argues—both are hard to use; Keeping its customers focused on current product, rather than trying to compete on future versions, such as a color e-reader, because it freezes buyers considering what they offer today.